At Doctor Help, we are committed to providing safe and responsible healthcare services through telehealth. To ensure the well-being and safety of our patients, there are certain medications that we do not prescribe through online requests. This policy is in place to adhere to strict clinical and regulatory guidelines.

1. Schedule 8 (S8) medications and other high-risk or restricted substances are not prescribed via telehealth, as they require in-person assessment and monitoring.
2. Medications with a high potential for misuse, dependency, or abuse are only prescribed in exceptional cases where clear clinical justification exists.
3. Any medication will only be prescribed if the provider is confident it is the most appropriate treatment for the stated condition and aligns with best practice standards.

We appreciate your understanding and cooperation in adhering to these guidelines as we prioritize your health and safety in every consultation. If you have any questions or concerns, please do not hesitate to reach out to our team.

1. I understand that by submitting a request for telehealth services on this website, I am affirming that I am not severely unwell and do not require urgent medical attention.


2. I am aware that I do not have any of the following symptoms:
   • Chest pain
   • Temperature of 39 degrees Celsius (102 degrees Fahrenheit) or above
   • Shortness of breath
   • One-sided limb weakness
   • Slurring of speech
   • Any other symptoms that may indicate a medical emergency, whether or not they are listed here.


3. I recognize that this telehealth service is not a substitute for emergency medical care. If I experience any of the severe symptoms listed above or any other concerning medical condition, I will immediately seek appropriate medical attention, including calling 000 or visiting the nearest emergency room.


4. I understand that the telehealth service provided on this website is intended for non-emergent medical issues, routine healthcare, and medical consultations that can be safely addressed through telemedicine.


5. If my symptoms do not improve or if I have ongoing health concerns, I agree to schedule an appointment with a General Practitioner (GP) for an in-person evaluation and further medical guidance.

By submitting this acknowledgment, I confirm that I have read and understood the criteria outlined above, and I agree to use this telehealth service responsibly and in accordance with these guidelines.